Shipping & Returns

Orders may be canceled within 2 hours of purchase.

After production has begun or the order has shipped, cancellations cannot be guaranteed.

• We currently ship within the United States.
• Free standard shipping on orders of $75 or more.
• Shipping costs for orders under $75 are calculated at checkout.
• Once your order ships, you'll receive an email with tracking information.
• Wilson & Company Candles is not responsible for shipping carrier delays caused by weather, holidays, or circumstances beyond our control.

Please retrieve your package as soon as possible after delivery. Candles and wax products are sensitive to heat and extreme weather conditions. Wilson & Company Candles is not responsible for melting, warping, or other damage that occurs after a package has been marked as delivered due to it being left outside, in a mailbox, or in another location for an extended period of time. If extreme temperatures are expected in your area, we recommend contacting carrier to hold for pick up.

By placing an order, you acknowledge that candles and wax products may soften or melt when exposed to high temperatures. Wilson & Company Candles is not responsible for damage resulting from packages left unattended after confirmed delivery.

Customers are responsible for providing the correct shipping address.

If an incorrect address is entered and the order has not yet shipped, contact us immediately.

If an order is returned because of an incorrect address, the customer is responsible for any additional shipping charges required to resend the package.

Once a package has been marked as delivered by the shipping carrier, Wilson & Company Candles is not responsible for lost or stolen packages.

If you believe your package was lost in transit, please contact us. We'll gladly assist you in filing a claim with the shipping carrier whenever possible.

Because every Wilson & Company Candles product is handmade and each fragrance experience is subjective, we do not accept returns or exchanges based on personal preference.

This includes, but is not limited to:

• Disliking a fragrance or scent.
• Deciding a scent is stronger or lighter than expected.
• Personal opinions about the candle's appearance, color, texture, frosting, decorative toppings, or overall design.
• Ordering the wrong scent or product by mistake.
• Changing your mind after your order has been shipped or delivered.

Natural variations are part of the handmade process. Slight differences in color, whipped wax, decorative details, frosting, and placement make every candle unique and are not considered defects.

Returns or exchanges are only accepted if:

• You received the wrong item.
• Your item arrived damaged during shipping.
• Your product has a verified manufacturing defect.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging so we can review your claim and make it right if applicable.

We carefully inspect every order before it leaves our studio. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and packaging
• A brief description of the issue

If approved, we'll replace the item or issue an appropriate refund at no additional cost.

Never leave a burning candle unattended.

Keep away from children, pets, flammable materials, drafts, and anything that could catch fire.

Always follow the candle care instructions included with your purchase.

Wilson & Company Candles is not responsible for damage or injury resulting from improper candle use.

Because every candle is handmade, slight differences in color, frosting, texture, whipped wax designs, decorative toppings, and placement may occur. These variations make every candle unique and are not considered defects.